IT Remote Support Analyst (call center)

Uniquely Human, AlasConnect provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions. We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices and is an equal-opportunity employer.

Do you like solving complex puzzles? Are you looking for position that allows you to use your customer services skills while at the same time honing your IT skills? If so, we have a great opportunity for you. Ampersand is currently recruiting for a Remote Support Analyst I. This position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.

If you have a working knowledge of Microsoft Windows computing environments and Azure AD, have an associate degree in IT (education and experience may be considered), and one year of customer service experience, we want you to apply.

This is a full-time, non-exempt, hourly position, with a range of $21 - $25/hr DOE, located in Fairbanks or Anchorage, Alaska. In addition to our competitive salary, we offer a very generous benefits package that include two options for medical, dental, and vision health care coverage, a 6% discretionary contribution to retirement (plus up to an additional 9% 401(k) match), tuition reimbursement, professional development, short/long term disability, annual leave, parental leave and more. For more details about our benefits, please contact our Human Resources office at (907)459-4994.

If you are interested in this exceptional opportunity, please visit our website at https://www.ampersandtech.com/careers to view more details and complete your application.

Ampersand will make reasonable accommodations during the application and/or hiring process for qualified job applicants upon request.

Ampersand will not discriminate against any employee or applicant because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation/preference, pregnancy status, or national origin. This includes but is not limited to recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination, and take affirmative action to ensure equal employment opportunities.