Home Audio Repair Technician

TMR Audio is the world’s largest online retailer of pre-owned HiFi products and one of the fastest growing privately-owned businesses in America. We are a family-owned and operated e-commerce company based in Erie, Colorado that has shown 30% annual growth for 10 years straight. We have just completed construction of a significant expansion of our warehouse, and we are actively growing our quality assurance department with high-caliber, positive individuals that are ready to play a role on a winning team.

Overview:

Our repair technicians are responsible for diagnosing, refurbishing and repairing home audio components and speakers from just about every brand out there. To be successful the right person needs to have a balance of efficiency, thoroughness and attention to detail. Time management is a huge part of the role as you will have to track multiple pieces in various states of repair with the goal of moving them through as quickly as feasible - a self-starter will have the opportunity to be very successful as we don’t micromanage.

Job duties will include diagnosis and repair of high-end consumer audio equipment, such as preamplifiers, amplifiers, speakers, powered speakers, tuners and more. Candidates must possess basic knowledge of electronics theory, including principles of voltage, current, Ohm's Law, and the essential functions of components such as resistors, capacitors and transistors. Candidates must also be familiar with the use of test equipment including multimeters and oscilloscopes to perform diagnosis to component level. Specific experience in repair of consumer or professional audio equipment required. Candidates must have experience with component-level troubleshooting of audio electronics as well as soldering.

Our customers are generally technically savvy and knowledgeable and will ask intelligent questions and for updates along the way. Many of the products we work on are valuable. The variety of equipment is vast. It takes a talented individual to be able to competently repair such a wide array of components at a level that meets the expectations of our customers.

The essential functions include, but are not limited to the following:

Knowledge of amplifier circuitry and circuits

Experience repairing consumer electronics (non-computer) and point to point soldering

Evaluating the issues for items that need repair. This will include both customer items and company owned items

Documenting all phases of the repair in the ticketing system

Following up with customers and responding to questions as needed

Ordering and maintaining parts inventory

Getting creative, such as scavenging parts from aged-out or unrepairable equipment to facilitate repairs on other

equipment

Coordinating with team members to facilitate shipping and receiving of repair items

Ensuring that items that cannot be repaired are cataloged and ultimately don’t sit on the shelves for extended

periods of time

Minimum Qualifications (Knowledge, Skills, and Abilities):

Two years of repairing/troubleshooting experience

High proficiency in multitasking, organization and attention to detail

De-escalation skills with customer complaints and issues

Proficiency with email, calendar, ticketing systems and overall general computer literacy

Excellent oral and written communication skills

Excellent customer relationship skills

Culture:

The Music Room is a vibrant and dynamic “start-up” that is transforming the way home audio customers buy & sell online. We currently have 43 full-time employees.

We operate in a warehouse environment with small showroom up front. We strive for a customer-first standard of excellence in all things by leveraging teamwork and technology-based systems and processes.

Teamwork & Customer Service are the 2 pillars of success that are emphasized daily.

Bringing new-school innovation into an “old-school” industry. Heavy emphasis on the implementation of new and emerging technologies with a goal of providing the best customer experience in the audio industry… period.

Family business with family first approach. We work hard but never at the expense of taking care of yourself or your family.

Are you interested in the position but don’t have all of the above experience? Please send a cover letter along with your resume and tell us why you’d be a good fit. We are always open to working with someone who is motivated and willing to learn.